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What to include in the issue
- Project = CORE
- Issue type = BUG
- Summary = Brief statement of what the issue is. Ex: 'Can't connect to network'
- Description:
- Symptom of the problem with a bit more detail
- What you expected to happen
- Steps to reproduce. Include as much information as possible. Such as:
- System information (OS, hardware)
- Network information (router config if you know it, router type, number of routers, etc..)
- What you did. Step by Step
- What happened as you did each step
- Any logs from the system (you can ask where the logs are on the system)
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- Log information - Share all of the log information you can. If it's lengthy, consider adding logs to pastebin and share the link or save as a file and add as an attachment.
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- Priority:
- Highest → Blocks use of a feature
- High → Feature very hard to use, difficult workaround
- Medium → Feature hard to use, moderate workaround
- Low → Feature is unpleasant to use, no workaround
- Lowest → Feedback, no fix required.
- Note: There are other fields on the ticket template. You do not need to add information to these fields.
- Select Create when done.
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Communications:
Here is a list of possible symptoms that are communications issues
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